Field and Thorn woodcraft co. Privacy Policy

This privacy policy will explain how our organization uses the personal data we collect from you when you get in touch with us or use our website.

Topics:

What data do we collect?
How do we collect your data?
How will we use your data?
How do we store your data?
What are your data protection rights?
What are cookies?
How do we use cookies?
What types of cookies do we use?
How to manage your cookies
Privacy policies of other websites
Changes to our privacy policy
How to contact us
How to contact the appropriate authorities

What data do we collect?

Our Company collects the following data:

Name
Email address
Phone number
Home address
Bank details in the case of a refund

How do we collect your data?

You directly provide Our Company with most of the data we collect. We collect data and process data when you:

Get in touch to request an estimate or place an order for any of our products or services.
Voluntarily complete a customer survey or provide feedback via email.
Use or view our website via your browser’s cookies.
Request a refund

How will we use your data?

Our Company collects your data so that we can:

Contact you throughout the consultation and design process
Process your order and manage your account.
Visit to measure for fittings and install products
Email or call you with regards to your order
Send you promotional material
Contact you to review our work and service

How do we store your data?

Our Company securely stores your data on secure servers using Google Business Suite.

Our Company will keep your personal data for 12 months after installation is complete. Once this time period has expired, we will delete your data by removing your details from our records.

What are your data protection rights?

Our Company would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access – You have the right to request Our Company for copies of your personal data. We may charge you a small fee for this service.

The right to rectification – You have the right to request that Our Company correct any information you believe is inaccurate. You also have the right to request Our Company to complete the information you believe is incomplete.

The right to erasure – You have the right to request that Our Company erase your personal data, under certain conditions.

The right to restrict processing – You have the right to request that Our Company restrict the processing of your personal data, under certain conditions.

The right to object to processing – You have the right to object to Our Company’s processing of your personal data, under certain conditions.

The right to data portability – You have the right to request that Our Company transfer the data that we have collected to another organisation, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us on our email: info@fieldthornwoodcraft.com